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Only able to access some sites

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Only able to access some sites

Hi, I seem to be having a problem that others have had - internet connection was installed today using my Arris surfboard, but I’m only able to access some websites (google, Facebook, Netflix) but not the vast majority. Looks like this can be resolved from your end (see for instance: http://forums.xfinity.com/t5/Your-Home-Network/Can-only-get-to-certain-websites/td-p/3075109). Hope you can assist? Thanks.
Expert

Re: Only able to access some sites

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Only able to access some sites

Hi Ndm18, I can look into your internet  service for you.  Please send me a private message with your account information (your name, address and account number). 

 

Thank you


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!