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Only IPv6 works after wrong mac id during setup

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Only IPv6 works after wrong mac id during setup

When activating my Arris sbg6700-AC the wrong mac id was given. Once it was corrected and they recieved the HFC mac id I could only access sites that used IPv6 such as google.

After reading this thread https://forums.xfinity.com/t5/Your-Home-Network/No-IPv4-only-IPv6-google-youtube-facebook-apple-work... it seems only someone with backend access can fix it. Hoping someone sees this and can fix mine. Thanks.
Expert

Re: Only IPv6 works after wrong mac id during setup

Try posting to .@ComcastJohnN for help in this thread that he appears to be following. Good luck !

 

https://forums.xfinity.com/t5/Your-Home-Network/No-IPv4-only-IPv6-Arris-SBG6950AC2/m-p/3142450#M2901...



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Regular Visitor

Re: Only IPv6 works after wrong mac id during setup

Thanks for the direction
Expert

Re: Only IPv6 works after wrong mac id during setup

Quite welcome !



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!