Community Forum

Old Emails Missing

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

Old Emails Missing

Can someone help me.  I have a huge email acct and generally use outlook.  On Aug 8 outlook stopped transfering emails.  I ended up going to comcast to review emails and send.  Recently trying to fix so I can use outlook to organize and delete groups.  I was able to get outlook to work again by creating a new pst folder, but now my old comcast emails seem to be missing from the comcast server.  Help Please??!


Re: Old Emails Missing

Did you enable the account in Outlook using POP3 instead of IMAP?  If so, Outlook is downloading the messages and then deleting them from the server.  You can set Outlook to leave a copy on the server.  How you do that depends on which iteration of Outlook you are using.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!