Xfinity plant
Community Forum
Xfinity globe

Not receiving select emails

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

Not receiving select emails

Companies whose emails I want to receive are not arriving in my inbox or spam box.  I have checked all of the spam filters and other settings several times, according to Xfinity/Comcast instructions, and they are correct.  I have spam filtering turned on and junk mail directed to my inbox.  I have confirmed my correct email address with the companies and it is correct.  Any idea what may be happening?

Expert

Re: Not receiving select emails

Call Comcast security and see if there is a blocking issue for those sender's domains--------------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329