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I recently upgrded to the 400Mbps speeds from 200 I use to be able to reach 200 230 and after they did the change now im at 170 Mbps the phone support said it may take 24hrs to make the change but they were quick to cut off my cable when i took it off my plan. Any idea or help on this
What is the exact make and model number of your modem ?
That modem is not compatible with the 400 Mbps speed-tier. Take a look here to find compatible modems;
Sorry. Try it now.