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Not getting emails but getting internet

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Official Employee

Re: Not getting emails but getting internet


jim55 wrote:

it has worked great for 20 years


Hi,

 

You should have received about 40 messages over the past 7 days.  Are you sure you're logging and and checking the same account as your sending test messages to?   Do you use xfinity webmail, or something else to look at your comcast.net account?

 

ComcastDaveL

 

Highlighted
Expert

Re: Not getting emails but getting internet


jim55 wrote:

I'm getting internet but not getting my emails, sent test from another address.

Access to the internet is fine.

 

Thanks


Check to make sure your "Safe list" has not been enabled.  From the Inbox page go to Preferences>>>>>Email>>>>Safe List.  If it is turned on nothing will get through except email addresses you have put on that list.  If it has been you need to disable it.

Visitor

Re: Not getting emails but getting internet

it has worked great for 20 years

Silver Problem Solver

Re: Not getting emails but getting internet

Did your e-mail ever work? Webmail or client?

Visitor

Not getting emails but getting internet

I'm getting internet but not getting my emails, sent test from another address.

Access to the internet is fine.

 

Thanks