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No ipv4

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No ipv4

Hello,

 

I just recently activated my modem (arris surfboard 6700-ac) and am having the same issue as seen in the link below and others are having where I am getting assigned an ipv6 ip but not an ipv4.  Customer service on the phone has been running me in circles so I'm hoping someone here can point me in the right direction. 

 

http://forums.xfinity.com/t5/Your-Home-Network/No-IPv4-Connection-Only-IPv6/td-p/3048503

 

Thanks!

Diamond Problem Solver

Re: No ipv4

Have you tried contacting ComcastJohnN as in that thread that you referenced ?

Expert

Re: No ipv4

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not an employee.
Official Employee

Re: No ipv4

Hi, Denny671 - Let me check your modem provisioning. Please send me your full name, the account holder's name as it listed on the billing statement, a phone or an account number in a private message. Thank you!

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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