My data mysteriously re-appeared the day after my post and I have no idea how or why... sorry I could not help. Someone told me to restart my modem but never got to try it.
Cant believe customer service could not help. That never happens
sdir321 I am glad to hear that your issue has "disappeared". If for any reason this issue comes back up, please send me a private message with your account information so I can assist.
Could I get you to send me a PM with your account information so I can review your profile? Thank you