Community Forum

No Internet

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

No Internet

Hi. For the past couple days, our Internet has been buggy beyond belief. The online light on our modem isn't on. At first, we were able to fix it by moving the coax cable to a new port. And now... Its not working on said port, or the old one. And now the online light is off and our Internet isn't working at all, and I can't even connect to live chat because it keeps saying the chat ended unexpectedly. So I'm coming to the forums for help. Any suggestions?
Valued Contributor

Re: No Internet

Sounds like a call to Customer Service/Technical Support to report service issues is warranted.  Is your modem owned or rented and what make/model is it?  If you can access your Comcast account online (cell phone or laptop on xfinity wifi), you could maybe test/reset your modem from the network to see if that helps.

Joe V
(not a Comcast employee, just another paying customer)
Expert

Re: No Internet


@CloudyKD wrote:
Hi. For the past couple days, our Internet has been buggy beyond belief. The online light on our modem isn't on. At first, we were able to fix it by moving the coax cable to a new port. And now... Its not working on said port, or the old one. And now the online light is off and our Internet isn't working at all, and I can't even connect to live chat because it keeps saying the chat ended unexpectedly. So I'm coming to the forums for help. Any suggestions?

Please go through the Troubleshooting Tips, and if you still can't make it work, come back here and post the information requested on this thread


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!