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I've asked a Comcast to take a look at your account. You should expect a reply in this thread.
Hello shgage1, it sounds like your modem may need to be re-provisioned. I can look further into this for you on my end and get this taken care of for you, please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me".