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New customer 1 gig speed getting about 50MBS Wired,

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New Poster

New customer 1 gig speed getting about 50MBS Wired,

After lots of searching I can see many people have this problem,  PLEASE HELP! 

 

Downstream Bonded Channels  
  
   Channel Lock Status Modulation Channel ID Freq. (MHz) Pwr (dBmV) SNR (d Corrected Uncorrected
1 Locked QAM256 30 663.0 -2.1 41.1 0 0
2 Locked QAM256 2 489.0 -5.6 39.2 0 0
3 Locked QAM256 3 495.0 -7.3 38.6 0 0
4 Locked QAM256 4 501.0 -5.9 39.0 0 0
5 Locked QAM256 5 507.0 -5.1 39.2 0 0
6 Locked QAM256 6 513.0 -2.9 41.0 0 0
7 Locked QAM256 7 519.0 0.5 42.3 0 0
8 Locked QAM256 8 525.0 1.2 40.8 0 0
9 Locked QAM256 9 531.0 2.1 42.5 0 0
10 Locked QAM256 10 537.0 2.0 42.1 0 0
11 Locked QAM256 11 543.0 0.6 41.3 0 0
12 Locked QAM256 12 555.0 0.8 41.4 0 0
13 Locked QAM256 13 561.0 0.4 42.0 0 0
14 Locked QAM256 14 567.0 1.4 42.2 0 0
15 Locked QAM256 15 573.0 1.9 41.9 0 0
16 Locked QAM256 16 579.0 1.0 40.5 0 0
17 Locked QAM256 17 585.0 1.3 41.8 0 0
18 Locked QAM256 18 591.0 -0.6 41.5 0 0
19 Locked QAM256 19 597.0 0.8 41.6 0 0
20 Locked QAM256 20 603.0 1.2 41.4 0 0
21 Locked QAM256 21 609.0 -0.8 41.6 0 0
22 Locked QAM256 22 615.0 0.3 41.6 0 0
23 Locked QAM256 23 621.0 0.7 41.8 0 0
24 Locked QAM256 24 627.0 -0.6 41.4 0 0
25 Locked QAM256 25 633.0 -1.1 40.0 0 0
26 Locked QAM256 26 639.0 -1.5 41.2 0 0
27 Locked QAM256 27 645.0 -3.1 40.7 0 0
28 Locked QAM256 28 651.0 -1.8 40.9 0 0
29 Locked QAM256 29 657.0 -1.6 40.9 0 0
30 Locked QAM256 31 669.0 -1.2 40.9 0 0
31 Locked QAM256 32 675.0 -3.6 40.3 0 0
32 Locked OFDM PLC 37 762.0 -1.1 37.5 0 0



   Upstream Bonded Channels  
  
   Channel Lock Status Channel Type Channel ID Symb. Rate (Ksym/sec) Freq. (MHz) Pwr (dBmV)
1 Locked SC-QAM 1 5120 35.8 49.0
2 Locked SC-QAM 2 5120 29.4 49.3
3 Locked SC-QAM 3 5120 23.0 51.5
4 Locked SC-QAM 4 5120 16.6 48.8
Official Employee

Re: New customer 1 gig speed getting about 50MBS Wired,

Hi there, mitchit! Thank you for posting. Can you please private message me your full name? I want to look into helping with your internet! Thank you! 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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