Community Forum

Network not connecting to Desktop

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Expert

Re: Network not connecting to Desktop

Look at the bottom of your device. You should find your network name (SSID) and password located on a label. Do you see that network on any of your devices?

 

If you don't, factory reset your device (press the button on the pinhole in the back for 15 seconds or so.) You'll lose any custom settings. 

 

If you still don't see your WiFi network on any devices, it may be time to consider swapping the device for a new one. Smiley Sad


I am not a Comcast employee, just a moderator. Pls observe Wheaton's Law.
New Poster

Network not connecting to Desktop

my network isn't an option to connect to on my computer, but is on & my tablet is connected, only my Xfinity guest network is available. Bill is paid. I have restarted everything. What's wrong??