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FWIW, if one is actually queued / available on the system, a full reset to factory defaults by holding in the recessed reset button for 30 seconds may prove to be more effective for getting the firmware load pulled than just a power cycle operation. YMMV.
Sometmes, just power-cycling the gateway will update the firmware.
Would a Comcast tech please update my device. My current firmware is V1.01.28, I have read there is a newer version. I will reply with mac and account # upon reply by you. I will check back here @ 3:00 pm EST for message.
Thank you, Mark