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Need an email address to send to Comcast.net Support

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New Poster

Need an email address to send to Comcast.net Support

I am not receiving reply emails from my vessel out to sea.

Would like to send, a detailed email to a comcast.net support individual, regarding this issue.

 

Expert

Re: Need an email address to send to Comcast.net Support

Sending or recieving emails from outside the U.S. in Comcast email gets really problematic.  Try calling Comcast security and see if they can help with this---------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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New Poster

Re: Need an email address to send to Comcast.net Support

Thank you for your reply.

My vessel arrived in port today. The captain was able to make a cell call to me.

He had not realized that there was a problem, until our phone call.

I asked him to "double check" my email address. Been the same address over 15 years.

(the satelite coms unit is not very user friendly)

As he checked the unit, he finally saw that one "letter" was missing.

******@comcast.ne(t)   The "T" was left off.

 

THANK YOU so much for your prompt, reply.