Community Forum

Modem status shows channel issues

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community


Modem status shows channel issues

The status page of my modem shows that all my download channels have many uncorrectables. My internet quality is always pretty low. I need to know if the SNR numbers are in the proper range, along with the power numbers. Same for upload channels.

Re: Modem status shows channel issues

Hi @t_house

Your upstream and downstream power levels/SNR are all very good (see the troubleshooting guide.) The uncorrectables are very minor. Powerecycle the modem and watch the uncorrectables, if they continue to build, it may indicate an issue. Typically the uncorrectable numbers will be in the hundreds of thousands if there is a problem.


What issues are you having?

I am not an employee.