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Modem resets itself every night at 11.07pm CST?

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Modem resets itself every night at 11.07pm CST?

Hello, 

 

I've been strugglling with this nonsense for a few weeks now. However, if before it was not affecting much, now I am losing work as I am working late overtime hours.

 

I am using a Ubee d3.0 modem; every night at 11.07pm on Central time, it resets itself.

It takes approximately 3-5 minutes for the connection to come back, but by then I lose my VPN access, I drop the calls and video chats and this is a problem.

 

I tried talking to the idiots in the online chat, and they did nothing except for sending the refresh signal to the modem which would cause me to lose connectivity AGAIN. They also tried to lie their way out claiming that it is "network traffic issue".. which it isn't.

 

anyway, any ideas as to what can be causing this before I move to a different service?

New Poster

Re: Modem resets itself every night at 11.07pm CST?

to add; it does NOT happen at any other time; I am running a netwrok logger at this point to confirm this.