Community Forum

Modem issue

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Regular Visitor

Modem issue

Bought a new modem from Best Buy, after consulting Xfinity’s list of approved modems. Supplied all of the necessary info. Chat was helpful, but said that the modem “existed in a different markets inventory, and would need to be removed from their list first” They said they will forward the issue and that it will take 2-3 days. I’m surprised by this, does this sound correct?
Expert

Re: Modem issue

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Modem issue

 

Hello JL424, I can look into this for you and let you know what next steps are in getting your new modem added to the account. To get started, can you please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me"?


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Regular Visitor

Re: Modem issue

Excellent work, thank you!! 👍🏼👍🏼
Official Employee

Re: Modem issue

JL424 wrote: Excellent work, thank you!! 👍🏼👍🏼

 

You're welcome, I am glad we got this taken care of for you. Have a good day. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!