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I've asked a Comcast employee to help you. You should expect a reply in this thread.
Hello JL424, I can look into this for you and let you know what next steps are in getting your new modem added to the account. To get started, can you please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me"?
JL424 wrote: Excellent work, thank you!! 👍🏼👍🏼
You're welcome, I am glad we got this taken care of for you. Have a good day.