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What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1
Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.
The stats at that moment were o/k. You may want to try getting that Dinosaur 862 (XB1) model swapped out for a newer and better performing XB3 model. You can find the specific XB3 model numbers here;
Good luck !