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Modem/Setup Issues Please help

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Modem/Setup Issues Please help

I went to gigabit and replaced my modem to support it and had comcast activate it. They had a heck of a time getting the modem added and i think something is still wonky i'm constantly getting breaks . My account app says the modem is not connected when it is and i'm clearly getting internet. 

Need someone's help please to help debug what's going on. I own the modem and it is a brand new netgear cm1000

Silver Problem Solver

Re: Modem/Setup Issues Please help

Did you look at the web My Account for your modem?

https://customer.xfinity.com/#/devices

 

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Expert

Re: Modem/Setup Issues Please help

Hi @fuadar

You can ignore the app, it's a known bug. 

 

Start here: troubleshooting guide. If you still need help, please post your equipment details (make/model of your modem/gateway/router) and a screenshot of your signal levels and your error/event log. Thank you!


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