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mb129 -- If there's an issue in your area or the modem is offline, the reset won't work. I can look at your account from here and see if there are any issues with your modem or signals if you would like. To protect the privacy of your account, please send me a private message verifying your full name, street address including city, state, and zip code (and apartment number if one is associated), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.
Start here: troubleshooting guide. If you still need help, please post your equipment details (make/model of your modem/gateway/router) and a screenshot of your signal levels and your error/event log. Thank you!
How re you trying to restart? Which Comcast modem do you have?