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Modem Log

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Frequent Visitor

Modem Log

Can anyone tell me what No UCDs Recieved - Time out and No Ranging Response recieved - T3 Time-out.
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Gold Problem Solver

Re: Modem Log

Please see https://www.speedguide.net/faq/what-do-the-timeout-log-messages-mean-395

 

The exact meaning isn't as important as understanding that these kinds of messages usually mean there is a problem with the connection between the modem and Comcast's network.

If you want to troubleshoot this yourself, please see Connection Troubleshooting Tips. If you still need help, please provide Information Requested for Connection-Related Posts.

If you are using Wifi it's best to switch to an Ethernet cable connection if possible while measuring speed and checking the reliability of your connection to Comcast.

If you can't find the problem or you'd rather have Comcast do the troubleshooting, call them at the phone number on your bill or 1-800-Comcast, or chat with them using the Internet Support option at https://support.xfinity.com/chat. If they can't fix the problem remotely, insist they send a tech out to identify the cause and correct it.

If the tech finds bad coax, splitters, amplifiers, or connections in your home (even if Comcast originally supplied them) you'll probably have to pay for the visit unless you have or sign up for their Service Protection Plan (https://www.xfinity.com/support/articles/service-protection-plan, about $6/mo) and keep it for at least 60 days. If the trouble is due to a faulty Comcast modem, eMTA, gateway device, or anything outside your home, you shouldn't be charged.

Expert

Re: Modem Log

Are you actually experiencing any connectivity problems ?

 

Post the signal stat figures requested in those tips.

 

Try getting them here; http://192.168.100.1 or http://10.0.0.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.




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I am a fellow customer, volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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Frequent Visitor

Re: Modem Log

EG no I am actually not experiencing any connectivity issues. The issue is with a ring wifi camera. It records to the cloud but my clips have a very slight noticeable "choppiness" to them. Ring has went over all my settings and is blaming Comcast.

Comcast says my modem is timing out causing signal loss, but I haven't noticed any issues. Here's pictures of everything I've looked at so far.
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Frequent Visitor

Re: Modem Log

Modem info
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Expert

Re: Modem Log

The stats are good. WiFi presents a boatload of potential issues.



I am not a Comcast Employee.
I am a fellow customer, volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!
Frequent Visitor

Re: Modem Log

EG I started a smoke ping yesterday, put in my gateway IP and just checked it now looks like some packet loss. Any idea how to diagnose it? Thanks.
Screen shot of 3 servers and screen shot of the California graph.
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