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Metered Data

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Metered Data

I am receiving notification that some of my upgrades can't download because I'm on metered data. Why? My internet is part of my bundle and I never had this issue before.

Expert

Re: Metered Data

That's not a message Comcast would send you. Are you on a mobile device?


I am not an employee.
Silver Problem Solver

Re: Metered Data


@Scorpioelvn wrote:

I am receiving notification that some of my upgrades can't download because I'm on metered data. Why? My internet is part of my bundle and I never had this issue before.


Win 10 has a meter setting.

Do a google on win10 metered connection.

I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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Expert

Re: Metered Data


@Scorpioelvn wrote:

I am receiving notification that some of my upgrades can't download because I'm on metered data. Why? My internet is part of my bundle and I never had this issue before.


If you are using Windows 10, and if this is a WiFi connection, single click on the WiFi icon in the system tray on the lower right. Now click on "Properties". On the next "Settings" screen you'll see a button for toggling the "Metered Connection" feature on and off. If it's set to on, click it to off.



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I am a fellow customer, volunteering my time to help other customers here in the Forums.
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New Poster

Re: Metered Data

I'm using a laptop

Silver Problem Solver

Re: Metered Data


@Scorpioelvn wrote:

I'm using a laptop


If it is a Win10 laptop, the instructions apply to you.

I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!