This error is usually caused when Genealogy Browser is denied access to the Internet by personal firewall software. In order to run Genealogy Browser, you must allow it permission through any personal firewall software that you are running. For Norton Internet Security users: Please follow the steps below in order to allow Genealogy Browser access to the Internet: 1. Open Norton Internet Security and click on Personal Firewall. 2. Click on Configure (If you are running NIS 2003, skip this step.) 3. Click on the Programs tab. 4. Change the policy for any programs labeled “OneGreatFamily Genealogy Browser” or “Z.exe” to “Permit All.” 5. Click on OK. For McAfee Security Center users: If you are using McAfee Security Center, please follow these steps in order to allow Genealogy Browser access to the Internet. 1. Open McAfee Security Center and click on Personal Firewall. (If you are not sure how to open McAfee, double click on the red or black box with the white M in it near the clock in your system tray.) 2. Under “I want to...” click on “view the firewall summary.” 3. In the new window that appears, under Internet Applications, change the permissions settings to “Allow full access” for any programs labeled OneGreatFamily® Genealogy Browser or Z.EXE.
