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I found this section by Google, not ComCast. I'm especially interested to note that the folks answering these problem questions are not the "support" people one gets when calling or chatting.
Why is ComCast permitting such dreadful stuff to go on? Let me explain:
About 10 days ago, I started getting error messages on RECEIVING email via Entourage (Office for Mac 2008) Sending still worked fine. After checking my settings, I tried again. No luck at all.
In two instances with official ComCast 'helpers', I got the same answer: "ComCast doesn't support Entourage"....Huh? Since when, ask I? No help, no answer. Again, I asked: "If you don't support Entourage, my outgoing should not work, but it does." No answer.
Now, I find the thread I'm responding to here after a Google search, reset my settings and it works. Not perfectly, because it fetched something like 600 old emails!! (Don't know how that works--maybe I don't want to!) So, I just let it download all these repeat emails, and so far, so good.
If there's any ComCast officials patrolling this site, I suggest they do a major do-over with the support section of this website--it was frustrating and totally unnecessary. Those people are not doing the company any good.
My compliments to the people who are answering these complaints.