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Lost my Icons

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New Poster

Lost my Icons

I am a Mac user and today my Safari updated, and now I have no Icons accross the top of my Xfinity page! I tried using FireFox and the Icons were there as usual. I went back to Safari, and still no Icons. This means I can not access my e-mail, etc. through Safari which is my preferred browser. I guess, for now I'll have to use FireFox, but what happens, the next time  FireFox updates and the same thing happens? Has anybody else had this problem? Will Comcast fix this bug?

New Poster

Re: Lost my Icons

Same situation here on my Mac; other Mac users having the same issue!

Expert

Re: Lost my Icons

I'm not sure why people are losing the icons at the top, but you can find a way to access email by scrolling to the very bottom of the honepage where there is a link.

 

Once you get to email I suggest setting a bookmark/favorite so you can access webmail in the future without needing the icon.



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Expert

Re: Lost my Icons

Just to add----------it's happened to me several times now.  To get them back I just refresh the page and they appear again.  I suspect it has something to do with the screen resolution.  They vanish in order to preserve screen real estate on smaller devices.  At least that's what it looks like to me.  It hasn't happened on my 27" iMac, but it has on my 11.6" Dell laptop.



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I am a fellow customer, volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!