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Around 3-26-15, I was trying to drag an email folder to a different position in the lineup. As I clicked on it and began to drag, the folder and eight others disappeared into thin air. These are folders that I created. I did NOT delete them. I called Comcast. The first technician I talked to worked around and found them somewhere. I was overjoyed. She said that I should be able to drag them into position. After hanging up, I clicked on one of them. Poof! All those same folders disappeared again. I have contacted Comcast about sixteen times since then. I have been through the same procedure with every different technician...none can fix it. So, I was referred to Tier Two...and someone will call me. I have been lied to, hung up on, never called, told they are working on it, have a work order#, then told it hadn't been processed yet, and so on & so. When they did call back, it was the same message every time. For half of this time, they kept trying to fix something that wasn't wrong. FINALLY, a technician calls me, tries, & tells me my files are gone. She refers me to Comcast Security Assurance Group---even less help. I want to know: If one person found the files and they disappeard since, why can't someone else find them? I was told that they were probably "downloaded". I think that means they disappeared into thin air. Comcast is so sorry........There has to be a way to save those folders with our important info in them. I need help...there were over 1,000 documents in my folders. Any way at all to recover? What about outside services? I am on a business trip minus all my data. This sucks so big-time! Why can't email folders be saved to hard disk or something? I need these folders, is there anything one can do?