Community Forum

Loss of service

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Diamond Problem Solver

Re: Loss of service

What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

What is the exact make and model number of the modem ?


Frequent Visitor

Loss of service

Does anyone else have a sporadic problem with loss of network and phone service?  This has happened 3 times in 6 months where I am on network or phone and I suddenly lose service, just goes dead.  Xfinity router resets itself and in 10 minutes or so all is back and running.  This does not effect TV Cable service.  I have similar issues with that but does not effect network.