Community Forum

Links not working in new email

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Frequent Visitor

Links not working in new email

One of the many problems with the new Xfinity email is that links do not work.   I received my most recent Comcast bill and the View Your Bill button no longer works.  So I have to take extra steps to separately go to my account to view my bill. 


Has anyone else encountered this and if so found a fix?


Re: Links not working in new email

The link in that billing notice works just fine for me.  So do any other links I have in incoming emails from other senders.  Try refreshing the page, and if that doesn't do it,  try clearing out your browser's cache/browsing history. When you have done that, close out the browser and re-start it in a fresh session. If that still doesn't work, then try using a different browser.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Frequent Visitor

Re: Links not working in new email

Thanks.  Unfortunately nothing seems to work.  Will have to try a different computer.