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LOST EMAILS

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LOST EMAILS

Comcast has LOST all my emails for the past 3 years...ones that are important ...i.e...emails with attachments of photos of my sister who passed away, several documents such as my homeowners insurance, etc.

When I called xfinity.com..and spoke to an agent they said they could do nothing to retrieve lost emails..I spent 3 hours on the phone with xfinity and with apple support and to no avail.

Does anyone know how to retrieve lost emails???

Expert

Re: LOST EMAILS

First, right-click on the Trash folder and then on "Recover Deleted Items".  See if you can spot them in there.  Other than that you can call Comcast security and see if they can recover them for you.  If they haven't gone missing for very long they might be able to---------------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329

 

You might also want to use your A/V software to scan your machine for any viruses.  Suddenly vanishing emails is sometimes a sign of a malware infection or a compromised account.