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LAN wired connection for Comcast technicolor TC8305C 3-in-one

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LAN wired connection for Comcast technicolor TC8305C 3-in-one

It appears that I am not getting a LAN connection into this Xfinity 3inone but only able to connect via wifi.

 

Other users seem to verify this as well.  Can a BYOD router be used instead?  

 

Any other recommendation/solution as their are too many wifi networks in vicinity to receive a good signal from the Technicolor 3-in-one

 

Thank you,

 

 

 

Expert

Re: LAN wired connection for Comcast technicolor TC8305C 3-in-one

Have you tried using any other LAN / ethernet ports ? If so, try resetting it back to factory defaults by depressing and holding in the recessed reset button on the rear for 30 seconds.



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Regular Visitor

Re: LAN wired connection for Comcast technicolor TC8305C 3-in-one

Did try all LAN/ethernet ports with no luck.

 

This Technicolot does not have reset button, but rather small hole at top of unit in back.  Should I use paper clip or something similar to reset?

 

Thank you

 

Highlighted
Expert

Re: LAN wired connection for Comcast technicolor TC8305C 3-in-one

Yes. Hold it in for 30 seconds.



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

Re: LAN wired connection for Comcast technicolor TC8305C 3-in-one

One user has a secure vpn like connection to their company using the wifi network from the 3-in-one.  Not sure how that works as I always used a wired LAN connection with authentication.

 

Will reverting to factory reset just bacically make them reinput some parameters or could it be a bigger deal?

 

Sorry for all of the followup questions.  

I just don't want to come away as the bad guy who tried to provide better connectivity and speeds and took away someones access.

 

Thanks,

Expert

Re: LAN wired connection for Comcast technicolor TC8305C 3-in-one

Doing so can sometimes clear up some weird firmware issues / glitches but it's not guaranteed to work. YMMV. Be advised that a full factory reset to defaults will wipe out any custom settings / passwords / changes that have been made and they will need to be re-entered from scratch.



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