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Keep getting pop-up for sugar.swf when I open or close a comcast email via the web

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Keep getting pop-up for sugar.swf when I open or close a comcast email via the web

Is the comcast email server hacked? Keep getting pop-up for sugar.swf when I open or close a comcast email via the web. It started this morning and it only happens when I comcast web mail. Updated my virus definitions and scanned the computer. It came up clean.

Email Expert

Re: Keep getting pop-up for sugar.swf when I open or close a comcast email via the we

Make sure the pop-up blocker in your browser is enabled.  As a test, try using a different browser to see if you can duplicate the problem that way.  Alternately, you could install the browser extension Adblock Plus.  It's quite effective for the most part.

 

https://adblockplus.org/




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New Poster

Re: Keep getting pop-up for sugar.swf when I open or close a comcast email via the we

It happens in all browsers. It's not a pop-up ad. It thinks I'm trying to download the file and it asks if I want to open, save etc... Only happens from my comcast mail

 

sugar.jpg

Email Expert

Re: Keep getting pop-up for sugar.swf when I open or close a comcast email via the we

Just a thought-------go into the privacy settings in Firefox and see if you can spot any cookies from that website, and delete them.




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New Poster

Re: Keep getting pop-up for sugar.swf when I open or close a comcast email via the we

So as best as I can tell it seems to only happen when the comcast ads to the right of my inbox fail to load. I'm now wondering if it is related.

Email Expert

Re: Keep getting pop-up for sugar.swf when I open or close a comcast email via the we

That may be possible.  Go back into the Firefox settings and make sure you have 3rd party cookies disabled, and see if that changes anything.  On the issue of those ads to the side of the screen, you do have a certain amount of control over them.  Just click on "Ad Choices" at the bottom of the Xfinity homepage, or you can also access it through your "My Account" page.  You can restrict the types of ads, but not all of them.

 




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