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Is Constant Guard compatible with Windows 8?

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Is Constant Guard compatible with Windows 8?

I just tried to download the Constant Guard suite to my new laptop and it's saying it's not compatible because of the enhanced settings.  Is Constant Guard not compatible with Windows 8? YIKES!

Problem Solver

Re: Is Constant Guard compatible with Windows 8?

 I am not a fan of Constant Guard because it changes your search engine in all your browsers to ASK. ASK often leaves out some results in searches compaired to Google. I have Windows 8.1 and will not allow Constant Guard to be installed. If you want Constant Guard to protect your computer you could be disappointed. Click on this link.

http://forums.comcast.com/t5/Security-and-Anti-Virus/Norton-Security-Suite-amp-Constant-Guard-Procee...

Problem Solver

Re: Is Constant Guard compatible with Windows 8?

Hi kaytaylorm - Constant Guard Protection Suite is fully compatible with Windows 8/8.1 and IE 11. You *might* be seeing a message associated with the MetroMode IF you are also using Google Chrome. If this is the case, when you launch, go to the Classic Desktop Setting and then install the CGPS from www.comcast.net/security. Once you launch CGPS in the Classic Desktop Mode, even if you switch back to metromode, when you launch CGPS, it will open in Classic, and your dekstop will switch back to metromode after you close CGPS. Other than that, there are no reported issues regarding Constant Guard Protection Suite and Windows 8 or 8.1 or with IE 11.

 

CGPS does NOT have or install a search engine. The other customer who replied probably installed a toolbar from somewhere which may have installed a search engine and changed it to the default. It IS possible to install the xfinity toolbar when you install CGPS, but that is an option which can be stopped at the end-user-license agreement during installation, and the toolbar can be easily removed via the Programs/Features control panel.

Problem Solver

Re: Is Constant Guard compatible with Windows 8?

dadgren - the link you have provided is over 2 years old, and is not relevant to the customer's issue, but in response -

 

Constant Guard Protection Suite (CGPS) does NOT install a search engine, or change the customer's parameters. We DO install a browser helper object in order to communicate with the customer's native browser for the customer to store or access non-financial accounts. For financial accounts, we use our proprietary, secure browser. When a customer installs CGPS they are given the option of installing the xfinity toolbar and setting xfinity as the home page, but that is a customer option, and the customer call always just remove the toolbar and change the homepage to whatever they wish via the internet options control panel.

 

You state, "If you want Constant Guard to protect your computer, you could be disappointed." Absolutely - it is NOT a piece of security software, which is why we bundle the Norton Security Suite link as part of the installation. CGPS provides the following:

 

1. A proprietary, secure browser and software for the customer to securely store their financial account information, and a link to their native browser for non-financial password management;

2. Synchronization features for the customer to mirror their stored accounts between the desktop, iOS and Android versions of the product;

3. A DNS lock to secure the customer's DNS to the Comcast IPs;

4. An option for anti-logging features.;

5. A dashboard configuration so that the cusomter has easy access to their security features, including the Norton Security Suite.

 

There are now, literally, millions of customers using Constant Guard Protection Suite without issue.

 

Based on your description, it sounds like you downloaded something - perhaps a toolbar - which changed your default home page and/or your default search engine. It wasn't Constant Guard Protection Suite.

Problem Solver

Re: Is Constant Guard compatible with Windows 8?

Hello CGPS,

 I understand your job is to support CGPS, that is what you do for a living, I respect that. Please respect my right to have my own opinion. I am not a fan of Norton also. If you say it is free, I say I prefer to pay for another antivirus product I have had for years and trust. I also pay for Malwarebytes Anti-Malware possibly you have heard of it?

 

 I do not download stuff for fun. All I can honestly say is immediately after installing Constant Guard my Internet Explorer, Google Chrome and Mozilla Firefox browsers all suddenly had an ASK by Google search engine. Quite a coincidence.

 

 Can I ask you what search engine your proprietary browser uses? The xfinity toolbar I can decline to install does it have any association with ASK?

 

 I am not trying to be rude you can reply by PM if you prefer.

Problem Solver

Re: Is Constant Guard compatible with Windows 8?

Hi CGPS_Support,

 

 Here is a post from February 28, 2014 that's this year. I have other posts want to see more? Read the last sentence, see I am not making this stuff up.

I am using IE9 and i was getting blank search results using Comcast search.Search engine powered by Ask.Com and when clicking on that link i still got a blank page with no links. I started using another browser and it worked. I then turned off my anti banner in Kaspersky Internet Security and then searching thru Comcast it worked. with banner turned off and searching thru Comcast I feel this may put my PC at risk.. Comcast needs to get rid of the ASK.COM in their search engine.

Re: Is Constant Guard compatible with Windows 8?

Hi dadgren,

 

Sorry for the interuption, but since you linked to one of my posts - I will agree that the post is outdated and although there were problems with CGPS in it's earlier stages, it has been improved upon and actually CGPS is no where near as problematic as it was in the earlier days.

 

Now you mentioned Norton - do you have the free Norton Security Suite (NSS) from Comcast installed?  You asked also about MBAM Pro - are you running it?  Along side an Anti-virus program?  That's 2 real-time scanners along side each other, not widely recommended, nor always conflict free (although everyone's system is different and they may play nice on yours).

 

Why do I ASK about Norton - because the Norton Safe Search is "powered by ASK".  I have NSS installed on one of my systems  - but have Google as my default search.  I'm thinking you may be barking up the wrong tree by blaming CGPS for the "powered by Ask" search - it might be Norton??

 

BTW, yes, CGPS-Support is a Comcast employee, so he may have a responsiblity as an employee, but if we do not have the red user name, we are customers (the same as you) who volunteer our time and have no ties we have to honor.  CGPS-Support  has in many cases gone beyond what is normally expected on this forum from a Comcast employee in explaining how things work, and also in some cases why they do not work when tied in with older, "lower horsepower" systems.  Yup, it may be outside of the CGPS situation - but he does not leave you high and dry so to speak.

 

Just my 2 ¢ - I now return you to normal programming! Smiley Wink

 


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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Problem Solver

Re: Is Constant Guard compatible with Windows 8?

Hello dadgren - I don't think you're rude at all. Just to make sure that I'm on the up-and-up, I went ahead and deleted my CGPS installation and reinstalled, going through the setup, which included accepted the CG icon pinned to my task bar AND installing the xfinity toolbar. Prior to doing this I set my default browser to Google. After the activation, as the CGPS software was going through the PIN validation I saw a dialogue which gave me two choices via two radio buttons. I had to click one to proceed - there was no time out, or default to a pre-selected choice. Both buttons were empty and I had to select one. My choices were:

 

1. Stay with Google as my default search engine.

2. Change to Xfinity Search Engine as my default search engine.

 

I watched for awhile to see if "no" choice made the xfinitiy the default, and it didn't. I had to make a choice in order to proceed.

 

I chose the xfinity search engine.The installation completed, and when I opened a new browser window, the xfinity toolbar was in place, and the search engine was the Xfinity Search Engine. Nowhere was there any branding for ASK.

 

For our "Safe Search," which is part of the "Add Other Account" process in CGPS, we use the default search engine. For Financial Search, which is part of our secure browser, we actually use a simple search to scan our internal database of secured financial sites. That is a private search, and is limited to that single database for returns.

 

Regarding Malwarebytes - it is certainly an extrememly reputable security utility, and I think it does a great job finding registry errors.

 

The bottom line here, though, is that CGPS, which I am here to support, doesn't change the default search engine. I'm sorry, but I don't have an explanation for what you saw.

Problem Solver

Re: Is Constant Guard compatible with Windows 8?

  Out or respect for you and your position I have no further comment on this thread. However on another thread I am preparing to post my opinion and the solution I found. I will not care who is offended. I want to wrap it up in one post and will finish by stating I have nothing further to add and please do not respond to my post.

 

 First I am want to give you a few days to clean up the mess. This thread was started in January 2014 it has 43 posts the last one was last month and the thread is open with people looking for answers and blaming CGPS. I want you to know that I do not have the anti-virus or banner mentioned in the post and feel they are off track on that part of the thread. That will not have any part in how I removed ASK when I had a problem in the past.

 

 I hope you are willing to look into this matter take all the time you want. If you want to keep me informed send me a PM. 

 

http://forums.comcast.com/t5/Xfinity-com-Website/Google-Search-yields-no-displayed-results/td-p/2013...

Contributor

Re: Is Constant Guard compatible with Windows 8?

Everyone has there own opnion but not their own facts.

 

https://support.norton.com/sp/en/us/home/current/solutions/v60392881_EndUserProfile_en_us?src=nrnr

 

At this link (from Norton) it explicitly states that Norton is NOT fully supported for the software distributed by Comcast.  

 

I have two icons in the system tray and running two instances of the application

 

http://community.norton.com/t5/Norton-360/Norton-360-has-two-icon-in-sytem-tray-and-two-instanses-in...

 

Norton tells me to use the reinstall tool, but it doesnt work.  (see the first link)

 

Being a support specialist requires you modify your statement to include the caveat  that your installation and software is different than "Norton" software, is bug riddled bloat and that it indeed have some incompatibility issues that are documented. 

 

I wish Comcast had an answer in lieu of the absence of one from Norton on how to solve the issue with windows 8.1 running multiple instances of N360, but no in my opinion something is defintely wrong.

Contributor

Re: Is Constant Guard compatible with Windows 8?

Change to Xfinity Search Engine as my default search engine.  that's BS why do I want to filter and supply analytics data (big data) for every search query to comcast?

 

Why hasn't comcast just supported anti-virus without adding their proprietary data capturing sheme which Norton doesn't support?

 

 

Problem Solver

Re: Is Constant Guard compatible with Windows 8? for cdaringer

 

DO NOT USE the Norton Remove and Reinstall Tool.

 

USE ONLY the Norton Remove Tool  (Link below)

 

https://support.norton.com/sp/en/us/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us?s...

 

Back up your Norton Settings to be on the safe side. Download and Run the Removal Tool. Restart your Computer and reinstall a new copy of your Norton Product if you wish. I can't guarantee the Second Icon will not reappear but mine did not.

 

TO REMOVE CONSTANT GUARD clicking on this link will download the removal tool.

 http://downloads.id.vault.com/comcast/cleaner/constantguardcleaninstall.exe

 EDITED see   USAF_E-8_RET   post below.

 

To install NORTON without Constant Guard click on this link (disregard the Constant Guard logo on the page)

 

http://constantguard.comcast.net/norton?cid=NET_33_601

 

cdaringer,

  If necessary run the Norton Removal Tool Twice. Let me know if this helps.

                                                                                                   dadgren

 

 

 

 

 

Re: Is Constant Guard compatible with Windows 8? for cdaringer

Hi cdaringer,

 

I have replied to your other post regarding the double NSS system tray icon, provided two sugested workarounds while Norton is working on a fix for this situation.

 

I also included the correct procedures to remove/reinstall NSS, depending on if you are experiencing a problem with NSS or just need to reinstall it.  BTW, running the Norton removal Tool twice is not necessary.

 

 

Just my 2¢:

Also if you are removing CGPS, I would not rip it out of the system via the removal tool - I would follow instructions provided by CGPS-Support which IIRC includes stopping the service, removing via Control Panel prior to running the removal tool - bsically the same procedure used for NSS (short of stopping the sevice).

 

 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Problem Solver

Re: Is Constant Guard compatible with Windows 8? for cdaringer

Hi USAF_E-8_RET,

 

 I used the search box above to search "remove Constant Guard" and found this thread

http://forums.comcast.com/t5/Security-and-Anti-Virus/How-to-remove-Constant-Guard-Protection-Suite-e...

 

I noticed that in that thread you did not offer a manual option. Your post is old. Dated 10/18/12  you do mention the "usual uninstall procedure" but no link or instructions. I AM NOT BLAMING YOU BUT WHEN I SAW YOUR PARTICIPATION I THOUGHT THE CONSTANT GUARD UNINSTALL TOOL WAS OK.

 

 The manual uninstall instructions from CGPS-Support look simple enough. I guess I clicked on the wrong item in the search box drop down list.

 

 I did not think he would have to run the Norton uninstall tool twice but would it hurt any thing?

 

 

 

 

Re: Is Constant Guard compatible with Windows 8? for cdaringer

dadgren,

 

If you read the entire thread that he post you referenced was in, the OP had laready tried the normal removal optioon for CGPS and that is why the removal tool was suggested -comes down to the right tool in the right situation.  If you are going to quote something or cite a suggestion from another post, please make sure it fits the circumstance 100% prior to posting it.

 

The running of the NRT a second time would not remove any more digitial debris than it  did the first time it was run.  Prior to 2009 or so, it was suggested to run it twice - but the NRT has been updated a few times since then and does a more thorough job running it just once. 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Problem Solver

Re: Is Constant Guard compatible with Windows 8?

 Thank you for the clarification. Please note I edited my post before your reply to me.

 

In message 11 of 15 cdaringer complained about the Xfinity search engine and no one else had even adderssed that issue before me.

Re: Is Constant Guard compatible with Windows 8?


@dadgren wrote:

 Thank you for the clarification. Please note I edited my post before your reply to me.

 

In message 11 of 15 cdaringer complained about the Xfinity search engine and no one else had even adderssed that issue before me.



I took that comment to be aimed at CGPS-Support in regards to CGPS and that's why I did not respond to the question comment about changing search engines.


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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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