Xfinity Forum Archive...
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Content in this area has been identified as outdated or irrelevant.
This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.
Post your questions in the Xfinity Community
First, check for general local outages. Start here;
Hi KELLYLINDA5731, the information that (EG) shared is a good place to start. However I do see that your modem is offline at this time we may need to replace your equipment if the link provided does not fix your problem. Please reach back out to me here if you require further assistance.