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Internet issues for 2 weeks now

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Internet issues for 2 weeks now

Index
1
2
3
Lock Status
Locked
Locked
Locked
Frequency
29 MHz
23 MHz
35 MHz
Symbol Rate
5120 KSym/sec
5120 KSym/sec
5120 KSym/sec
Power Level
40.000 dBmV
40.250 dBmV
40.250 dBmV
Modulation
64 QAM
64 QAM
64 QAM

 

I've had Internet issues for two weeks now. When it first started I had a lot of disconnections. I had both poor download and upload speeds. Now I just have poor upload speeds. I have blast tier service and my download speed is around 110.00 mbps and my upload hovers around 0.50 - 1.80 mbps. Two technicians have come out and one is coming tomorrow. First one replaced a damaged cable from the pole. Second one told me that there was a network issue in the area. A couple of days later I got a recorded message saying that it was resolved. But my upload speed is still very slow. I feel bad for having a technician come and and waste his time. It seems like the network issue isn't fixed. I'm contemplating canceling my appointment and hope the network issue is fixed.

Frequent Visitor

Re: Internet issues for 2 weeks now

Downstream
Channel Bonding Value
Index
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Lock Status
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Frequency
567 MHz
537 MHz
543 MHz
555 MHz
561 MHz
573 MHz
579 MHz
585 MHz
591 MHz
597 MHz
603 MHz
609 MHz
615 MHz
621 MHz
627 MHz
633 MHz
639 MHz
645 MHz
651 MHz
657 MHz
663 MHz
669 MHz
675 MHz
681 MHz
SNR
37.636 dB
37.636 dB
37.636 dB
37.636 dB
37.636 dB
37.636 dB
37.636 dB
37.636 dB
37.356 dB
37.356 dB
37.636 dB
37.636 dB
37.636 dB
37.636 dB
37.636 dB
37.356 dB
37.356 dB
37.636 dB
37.356 dB
37.356 dB
36.610 dB
37.356 dB
36.610 dB
36.610 dB
Power Level
7.600 dBmV
7.700 dBmV
7.200 dBmV
6.800 dBmV
7.100 dBmV
8.000 dBmV
8.000 dBmV
7.800 dBmV
7.600 dBmV
7.600 dBmV
7.500 dBmV
7.400 dBmV
7.600 dBmV
7.400 dBmV
7.400 dBmV
7.400 dBmV
7.400 dBmV
7.200 dBmV
6.700 dBmV
6.500 dBmV
6.300 dBmV
6.100 dBmV
6.100 dBmV
6.100 dBmV
Modulation
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM