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Internet dropping constantly

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Internet dropping constantly

All of sudden I am losing internet, constantly.  I'll lose connectivity on my my modem/router..and boom, it begins to recycle.  This is getting extremely frustrating.  Please let me know what info you need and we'll go from there.  I'm wondering if the line into my home needs to be update.  Modem is about a year old.  Arris SBG6782-AC.  Please advise.


Re: Internet dropping constantly

What do the modem's signal stats look like ? Try getting them here;

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

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I am a fellow customer, volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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Regular Visitor

Re: Internet dropping constantly

Acquire Downstream Channel   Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK  
Security Enabled BPI+
DOCSIS Network Access Enabled Allowed  

Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Corrected Uncorrectables
1 Locked QAM256 30 549000000 Hz -14.4 dBmV 35.1 dB 0 0
2 Locked QAM256 31 555000000 Hz -14.4 dBmV 35.5 dB 0 0
3 Locked QAM256 1 567000000 Hz -14.4 dBmV 36.1 dB 0 0
4 Locked QAM256 2 573000000 Hz -14.1 dBmV 36.4 dB 0 0
5 Locked QAM256 3 579000000 Hz -14.0 dBmV 36.5 dB 0 0
6 Locked QAM256 4 585000000 Hz -14.2 dBmV 36.5 dB 0 0
7 Locked QAM256 5 591000000 Hz -14.4 dBmV 36.2 dB 0 0
8 Locked QAM256 6 597000000 Hz -14.6 dBmV 36.2 dB 0 0

Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 3 5120 Ksym/sec 23000000 Hz 57.0 dBmV

 Now, we did make a call to Comcast since my first post.  For some reason, my modem wasn't registered any longer.  They re-registered it, and it's better, however there is still intermintent signal loss.