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Internet Dropping Connection

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New Poster

Internet Dropping Connection

Initially I messaged Comcast asking if there was an outtage.  They replied no, and I began to look into my modem.  Originally I was using a Surfboard 6141, had been using it for several years (personally owned) with no issues.  Figured it could be the modem, so swapped it out to a Netgear 32 channel modem.  Have the same error codes in the logs.


I attached the signal of the original surfboard as well.

Modem Log.PNG
New Poster

Re: Internet Dropping Connection

I started to notice it stalling out and was able to pull the downstream.  The "uncorrectables" appear to be around 1000 across almost all the channels.

Downstream During Fail.PNG

Re: Internet Dropping Connection

Some stuff that you can try ti improve your connection; 

In a self-troubleshooting effort to try to obtain better connectivity / more wiggle room, check to see if there are there any excess/unneeded coax cable splitters in the line leading to the modem that can be eliminated/re-configured. Any splitters that remain should be high quality and cable rated for 5-1002 MHz, bi-directional, and no gold colored garbage types like GE, RadioShack, RCA, Philips, Leviton, Magnavox, and Rocketfish from big box stores like Home Depot, Lowes, Target, Wal-Mart etc. Splitters should be swapped with known to be good / new ones to test

If there aren't any unneeded splitters that can be eliminated and if your coax wiring setup can't be reconfigured so that there is a single two way splitter connected directly off of the drop from the street/pole with one port feeding the modem and the other port feeding the rest of the house/equipment with additional splits as needed, and you've checked all the wiring and fittings for integrity and tightness and refresh them by taking them apart then check for and clean off any corrosion / oxidation on the center wire and put them back together again, then perhaps it's best to book a tech visit to investigate and correct.

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