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I have had the problem of losing Internet connection for a few seconds to a few minutes at a time for weeks now. I have had two techs visit so far.
The first one came in, looked at everything and said it was fine. Went outside and said that the outside line was bad. I thought he fixed it, but the problem persisted. So a couple days I called back and had another tech come out. He didn't even come in. He looked outside and told me that he sees a work order on his tablet for this area and that a lot of houses were affected. He said they were working on the problem but couldn't tell me when it would be done. So I gave it a few days and the problem is still here as bad as ever.
I called again today and was told that there was no work order for my area and they didn't know what the second tech was talking about. So I have another tech coming out in a couple of days.
Modem/router is Motorola MG7550. I have two desktops connected via ethernet and they both drop. I have phones and laptops that also drop. It only lasts like 10 seconds to 5 minutes each time and comes back by itself each time. No rebooting etc. Even though I have rebooted the modem and had comcast send a refresh signal several times.
Any wisdom before the 3rd tech comes out? Anything I should tell him that I haven't already?
Thank you for visiting the forums!
I've asked a Comcast employee to take a look at your modem/node health. You should expect a reply in this thread.
Hello, Rainyday113 -
Thank you for reaching out here about these internet issues. I'd be happy to help. To get started, please send me a PM with your first and last name. Thanks!
To send me a Private Message, please click my name “ComcastAlly” and click “send a message.”