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Intermittent Drops in the internet

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Intermittent Drops in the internet

Hello all,

I've been having this problem for about a month and a half, have had three service technicians and four different modems. I have spent over 10 hours on the phone with netgear and comcast and the issue has still not been solved. I am frustrated and all out of options as it seems no one wants to help, hopefully I can get some advice here.

I am experiencing small intermittent drops in my internet which are extremely noticeable when gaming or watching a stream. When a technician comes to the house they say nothing is wrong because I am getting the speeds. It is impossible for them to detect these drops with their tiny Ipads. I have ran ping test recently and see that the request timed out multiple times through the test. These drops happen about every 15 minutes or so. The drops will throw me out of a game and cut my connection completely for a very short interval of time.

To recap, I recieve these drops in everything I do: gaming, stremaing, and communcation apps such as discord. These drops happen throughout the entire day, non-time specific. Could this be a firewall issue? Comcast seems to not wanna come and inspect the lines, even though I have asked multiple times.


Modem: Netgear CM1000


Any advice is super appreciate Smiley Happy


Re: Intermittent Drops in the internet

Start here: troubleshooting guide. If you still need help, please post your equipment details (make/model of your modem/gateway/router) and a screenshot of your signal levels and your error/event log. Thank you!


Video: How to view power levels and event logs.

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