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Incoming emails "blocked"

Contributor

Incoming emails "blocked"

Parcel Pending has emailed notifications to me for years without problems.  Last week, a PP email was "blocked" by my account several times (11/24 and 11/26) according to their system.  I haven't blocked or filtered anyone that I know of.  How do I resolve this?

Expert

Re: Incoming emails "blocked"

Call Comcast security and see if there is a blocking issue for that sender's domain-----------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329

Contributor

Re: Incoming emails "blocked"

Thanks.  I'll do that.

Contributor

Re: Incoming emails "blocked"

Comcast Security could not find any block or filter that stopped the emails from getting through.  The company's URL is okay.  I have my suspicions that the block issue relates to Comcast's new email system, since nothing like this ever happened in the old days.

Expert

Re: Incoming emails "blocked"

I didn't ask before, but did you check to see if they went into your Spam folder?  And are you sure you don't have a filter set up to send them to some other folder?

Contributor

Re: Incoming emails "blocked"

I checked the spam folder: it's empty.  I have no filters set.  Something's wrong at Comcast's end.

Expert

Re: Incoming emails "blocked"

I am going to escalate this thread to the forum admins to see if someone else can look at your account.  I had to "unmark" your action of marking the thread as solved in order to do that.

Official Employee

Re: Incoming emails "blocked"

Hi, athena14 - I checked email logs and I see 4 emails from @parcelpending.com that have been delivered yesterday. I also see you have a folder named Parcel Pending, did you check that folder? 

Contributor

Re: Incoming emails "blocked"

The Parcel Pending emails from Sunday, November 27 were from their help desk, in response to my emails and phone calls regarding the notification that never arrived.

 

The Parcel Pending folder is brand new.  I set it up yesterday so as to  have a place to isolate those help emails.  

 

This chart is what Parcel Pending sent me regarding the blocked emails. Hope it is usable.

 

sendgrid.PNG

Official Employee

Re: Incoming emails "blocked"

@athena14 - Thank you for the clarification. Unfortunately, I cannot load the picture you loaded. Could you please send it in a private message? 

Contributor

Re: Incoming emails "blocked"

I don't know how to do that.  Can I forward the email to you?

Official Employee

Re: Incoming emails "blocked"

@athena14 - Click on my name ComcastElla, then click Private Message Me (upper corner from the right side). I will send you a private message with my email address as well.  

 

Official Employee