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IMAP and Comcast.com ? ?

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Frequent Visitor

IMAP and Comcast.com ? ?

Isn't it about time for Comcast to move into the 21st Century and offer IMAP services for their email customers?  Is there some legitimate reason why Comcast should be such an outlier in this space?

Silver Problem Solver

Re: IMAP and Comcast.com ? ?


@CCdk wrote:

Isn't it about time for Comcast to move into the 21st Century and offer IMAP services for their email customers?  Is there some legitimate reason why Comcast should be such an outlier in this space?


Ask them:

https://www.comcast.com/Corporate/Customers/contactus/ContactUs.html

Gold Problem Solver

Re: IMAP and Comcast.com ? ?


BethKatz wrote: Ask them: https://www.comcast.com/Corporate/Customers/contactus/ContactUs.html

Looks like they pulled the plug on that one Beth. For me, at least, the link redirects to the main "Help and Support" page.

Gold Problem Solver

Re: IMAP and Comcast.com ? ?

This one works: http://customer.comcast.com/contact-us/



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Silver Problem Solver

Re: IMAP and Comcast.com ? ?

Argh! That one used to work.

 

Try this one: http://www.comcast.com/customers/feedback/default.cspx

Frequent Visitor

Re: IMAP and Comcast.com ? ?

Comcast Sez:

 

Dear David,

Thank you for contacting Comcast, home of the Triple Play. You have reached Xfinity Internet email support. My name is Perpetua and I will do my best to assist you with your concern.

 

I see that you have inquiry as to when will Comcast support IMAP connection. I know how important it is for you to use IMAP on your email account as this will give you the convenience to have it synchronized across different computers. I will be happy to assist you and rest assured that your concern will be taken care of.

 

I do apologize for the inconvenience this issue has caused you. However, we do not have an exact date as to when it will be available. As of the moment, Comcast does not support IMAP. Comcast email accounts can only be accessed via POP (also known as POP3) email protocol.

 

We are continuously working round the clock to scale our system infrastructure and we are also in the process of finishing a new round of changes to have better service where you can maximize the features and benefits given.

 

Thank you for choosing Comcast. We appreciate you sharing your concerns as we continue to strive for total customer satisfaction. We value your business and have a great day, David.

 

Sincerely,

 

Perpetua

Comcast Customer Care Specialist

 

Blah, blah, blah, Ginger..... So how long DOES it take to implement iMAP ? ?

Official Employee

Re: IMAP and Comcast.com ? ?


@CCdk wrote:

Isn't it about time for Comcast to move into the 21st Century and offer IMAP services for their email customers?  Is there some legitimate reason why Comcast should be such an outlier in this space?


My mail team is aware of customer requests to add IMAP - so thanks for adding your voice to that chorus. It's on a feature request list but we're not yet ready to commit to timing as of yet.

JL

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Regular Contributor

Re: IMAP and Comcast.com ? ?

 

----------------------------------------------------------------------------------------------------------------------------------------

Isn't it about time for Comcast to move into the 21st Century and offer IMAP services for their email customers?  Is there some legitimate reason why Comcast should be such an outlier in this space?

----------------------------------------------------------------------------------------------------------------------------------------

As of right now, comcast is running a beta trial for imap.. Would you be interested in joining the trial? If yes, please register here - http://trials.comcast.net/ with your comcast account and drop us an email at info@trial.comcast.net, so that we can get you started Smiley Happy !

 

Thank you


Thank you,
Sharath
Comcast Silicon Valley
Official Employee

Re: IMAP and Comcast.com ? ?

We're now making IMAP available via our Xfinity Connect Beta program. The URL for the registration site is https://xcbetasignup.comcast.net/ Once registered your account will be moved to our Beta platform and will be accessible via IMAP within 72 hours.

JL

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Re: IMAP and Comcast.com ? ?

I went thru the process to get on the beta trial for IMAP deployment so I could have the functionality now, but after registering as a customer, I need to also signup for a Trial.  I have not correctly guessed what the trial name is.  I tried IMAP and POP, but those didn't work.  WHAT IS IT?  Is it still open for beta testers??

This is pretty much the last straw for me for using Comcast as my primary email. (I never went to Outlook).  The search function is fairly useless, and now that I bought a tablet in the last week and read email there more often, not having the true synchronization of deleted email between it and Windows browser from a laptop/desktop is a complete waste of my time.

Silver Problem Solver

Re: IMAP and Comcast.com ? ?

birdygirly, did you click on the link above ( https://xcbetasignup.comcast.net/imap_trial/web/ ) and put in your Comcast email userid and your Comcast password so that they could put you in the IMAP beta?

Official Employee

Re: IMAP and Comcast.com ? ?


@BethKatz wrote:

birdygirly, did you click on the link above ( https://xcbetasignup.comcast.net/imap_trial/web/ ) and put in your Comcast email userid and your Comcast password so that they could put you in the IMAP beta?


That's what I wondered as well. Should just click 'accept' under the beta terms and put in your login info and you are done.

JL

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Re: IMAP and Comcast.com ? ?

When I tried that link, I got a 404 error.  So I tried the link in the email above that one.  At least I got registered that allows me to use these forums.  Today the link you suggest worked and I submitted my application, so I'll see what happens in 72 hours. 

FYI, I'm not sure the problem is because of Windows 8.  Although I also bought a W8 laptop recently, I have not yet even been using that to access email, just my tablet (Samsung) and my office computer, which is actually XP (don't ask!!), and my old laptop which is W7.

Thanks for your responses.

 

Official Employee

Re: IMAP and Comcast.com ? ?


@birdygirly wrote:

When I tried that link, I got a 404 error.  So I tried the link in the email above that one.  At least I got registered that allows me to use these forums.  Today the link you suggest worked and I submitted my application, so I'll see what happens in 72 hours. 

 


Glad it worked. For other folks, the URL is https://xcbetasignup.comcast.net/

JL

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Re: IMAP and Comcast.com ? ?

Would this IMAP beta test work with the Mac OSX 10.7 (Lion) native Mail program as well as on the iPhone with iOS 6?

Silver Problem Solver

Re: IMAP and Comcast.com ? ?


@JYBlue wrote:

Would this IMAP beta test work with the Mac OSX 10.7 (Lion) native Mail program as well as on the iPhone with iOS 6?


It is supposed to work for Apple products as well including Lion and Mountain Lion. Some people have noted that the pages suggest it is for Windows and don't mention Macs. But it should just work. However, I haven't tried it.

Official Employee

Re: IMAP and Comcast.com ? ?

Re: IMAP and Comcast.com ? ?
 [ New ]
 

Would this IMAP beta test work with the Mac OSX 10.7 (Lion) native Mail program as well as on the iPhone with iOS 6?

 

--------------------------------------------------

 

The content in the link was recently updated for the issue faced by Windows 8 users (trying to access the native client) - hence you are seeing references to Windows.

The IMAP beta test should work for fine Mac users. 

 

Please reach out to us if you see any issues


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Frequent Visitor

Re: IMAP and Comcast.com ? ?

The Comcast web page tells me that my account "Has Been Migrated" but my Apple Mail client reports that it cannot connect to the incoming mail server. Is there a different incoming mail port for the IMAP that has not been disclosed? (currently using 995, which is the only number mentioned in the setup)

Silver Problem Solver

Re: IMAP and Comcast.com ? ?

Did you look at the directions here:

    http://www.macworld.com/article/1165600/how_to_convert_a_pop_email_account_to_imap.html

 

I don't know details of switching to IMAP because I'm not doing it.

New Poster

Re: IMAP and Comcast.com ? ?

I tried deleting my comcast accounts from Mac Mail and then re-adding them. They still show up as POP accounts and I do not get to choose if I want them as POP or IMAP.

Frequent Visitor

Re: IMAP and Comcast.com ? ?

So - it looks like Comcast has posted some details on a "Windows 8" special page.

 

Incoming Mail Server is "imap.comcast.net" at Port 993 and Outgoing Mail Server is at "smtp.comcast.net" at Port 465. Incoming and Outgoing Servers require SSL and Authentication via account User Name and Password. The Comcast IMAP info page is at https://xcbetasignup.comcast.net/win8/win8.html

 

// Dk G

Regular Visitor

Re: IMAP and Comcast.com ? ?

The comcast IMAP registration site says that my account was converted to IMAP successfully.  But when I follow the instructions on my Windows Surface to set up my IMAP client, i get an errorr stating that "we cannot find settings for account xxxxx@comcast.net".

 

was there another step I missed?

New Poster

Re: IMAP and Comcast.com ? ?

I filled out the form for the Beta test of IMAP on one of my comcast email accounts.  It stated I was successful and the account would be migrated within 72 hours.  It's now been six days and I don't see any changes.  My email still is listed as a POP account.  What is the next step?

Frequent Visitor

Re: IMAP and Comcast.com ? ?

I used the settings suggested for Windows 8 users on my MacBook Apple Mail client (port 143 / imap.comcast.net) and it seems to be working so far. I will see if the iPhone can also access via IMAP and report back.

Frequent Visitor

Re: IMAP and Comcast.com ? ?

iOS 6 is just a bit tricky to setup for the Comcast IMAP Beta. It seems that iOS thinks it is smart enough to determine whether to use IMAP or POP for a new account setup. It appears to be unaware of the Comcast Beta and thus only offers a POP choice which will reject the IMAP server settings. 

 

The way to bypass the iOS 'intelligence' feature is to put in bogus server information during setup to force iOS to ask you whether to use IMAP or POP. I simply changed the server name in the requested Email field from "comcast.net" to "Somewhere.net". When I saved the setup the next screen asked me to specify IMAP or POP, which I did, and then it allowed me to change the server name to "comcast.net". iOS went on to create the account and it uses port 995 rather than 143 but sending and receiving on both the MacBook and iPhone/iPad seem to work OK.

Frequent Visitor

Re: IMAP and Comcast.com ? ?

DrDM says: >>It's now been six days and I don't see any changes.  My email still is listed as a POP account.  What is the next step?<<

 

I suspect that you will have to delete the POP email account in your email client and then setup a new IMAP account using the IMAP settings.

  //CCdk

New Poster

Re: IMAP and Comcast.com ? ?


CCdk said:

iOS 6 is just a bit tricky to setup for the Comcast IMAP Beta. It seems that iOS thinks it is smart enough to determine whether to use IMAP or POP for a new account setup. It appears to be unaware of the Comcast Beta and thus only offers a POP choice which will reject the IMAP server settings. 

 

The way to bypass the iOS 'intelligence' feature is to put in bogus server information during setup to force iOS to ask you whether to use IMAP or POP. I simply changed the server name in the requested Email field from "comcast.net" to "Somewhere.net". When I saved the setup the next screen asked me to specify IMAP or POP, which I did, and then it allowed me to change the server name to "comcast.net". iOS went on to create the account and it uses port 995 rather than 143 but sending and receiving on both the MacBook and iPhone/iPad seem to work OK.


 

 

5 stars for this. Anyone looking to get their iphone to work on the new IMAP beta program, this is how you do it. Otherwise you're stuck with the same old POP crud.

Silver Problem Solver
Moved:

Re: IMAP and Comcast.com ? ?

Removed off-topic post trying to avoid the nanny filter. Looking thread that ends at a good stopping point. -- Beth