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IMAP Server not connecting

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IMAP Server not connecting

I am using an I phone to connect to Comcast server with an IMAP setting. The phone has been set up for a long time and working properly. I am receiving an error message that it cannot connect to the Comcast server. I reviewed the settings on Comcast and the settings are set correctly.  I sent a test email from my phone to myself. The message sent but did not pull it back off of the server (I logged into my Comcast email to check the status of the email I sent from my phone). Does anyone know what is going on?

Expert

Re: IMAP Server not connecting

Try changing the incoming server to imap.email.comcast.net


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New Poster

Re: IMAP Server not connecting

Follow up... I restarted both I phones and the mail was delivered. 

Official Employee

Re: IMAP Server not connecting

Please be advised that the correct setting for IMAP connections is imap.comcast.net.

 

While imap.email.comcast.net will work at the moment, it is not an official setting and will become unavailable in the future. Once that is removed it will cause issues for anyone using this setting.

 

The correct settings for IMAP can be found here How do I manually set up IMAP?


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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