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I need 2 modems

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I need 2 modems

We have a house with adult children living with us. Without any wisecracks anout our situation, can someone tell me if we can have our own modems, and, if so, how? That is, my kids do not want to be on a network with us.
Expert

Re: I need 2 modems

Many systems will not allow two modems to be used at one address. It's best to call in to see what the local policy is. Even if they do allow it you will need to pay for two accounts (twice what you are paying for HSI now). 

 

You could use a WiFi router that has a "guest network" feature and put them on that one. Are you currently using a Comcast supplied gateway device ?



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Expert

Re: I need 2 modems

Hi @J_RXMan

Only one modem per account is permitted. Some areas allow multiple IP addresses which would allow you to have two routers. This would give you separate networks. 

 

 

I've asked a Comcast employee to help you. You should expect a reply in this thread. 




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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Official Employee

Re: I need 2 modems

Hi J_RXMan, thank you for reaching out and like mentioned above this is usually not allowed in the majority of our systems but I can review just to make sure. Could you please send me a private message with your full name and phone number.

 

Thank you 


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New Poster

Re: I need 2 modems

Correct me if I am wrong, but f it is going to be two cable modems for internet only, then the second cable modem would need a second account. The only time you'd see 2 cable modems is if one is dedicated to phone services and the other modem is internet only.

 

This information is garnered from personal experience only.

 

 

 

 

Official Employee

Re: I need 2 modems

Hi Rhavvyn, you are correct that is how modems and internet services are usually split.

 

Thank you 


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