Community Forum

I keep losing wifi signal, on-site techs have not been able to fix issue

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

I keep losing wifi signal, on-site techs have not been able to fix issue

I keep losing my wifi signal to everything in my house. When working properly, I get anywhere from 125-250 on a speediest.  Other times, it drops so low I either can't get a reading at all or it's very slow.  Sometimes, my phone, pad, computer will say it's connected to my wifi, but wifi doesn't work at all.  I've had resets done remotely, three techs have been to house in last two weeks.  They've replaced the Comcast modem/router and checked and replaced and tightened every connection inside the house and outside the house.  They keep telling me that "maintenance is going to have to "go through the main lines."  My daughter lives two doors down from me.  She experiences outages on her wifi (Comcast) also.  Sometimes at the same times I am. Any suggestions on what we might be missing that could fix this problem?  Thanks in advance!!

Highlighted
Expert

Re: I keep losing wifi signal, on-site techs have not been able to fix issue

For a test, does a computer hardwired directly to the router / gateway device with an ethernet cable have the same problem ?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!