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Did they convert you from the older "Zimbra" webmail (web.mail.comcast.net/zimbra/...) to the newer Open-Xchange "Appsuite" (connect.xfinity.com/appsuite/...)? "Zimbra" had that feature, but "Appsuite" does not.
Yes, they did convert. Is there a way to get the attachment? I really appreciate your help.
Could you describe what you mean by "pull attachments"? I may have misunderstood your question.
Do the "Download large attachments" instructions at https://connect.xfinity.com/appsuite/apps/faq/index.html#emailLimit help (scroll down a bit)?