All I'm looking for is a simple way to see the daily data usage.
One tier 1 person tells me to call 1-877-807-6581. Another tier 1 person tells to the real phone number is 1-888-565-4329. Neither number responds with a human after half an hour.
Has anyone found the secret to getting this information?
Thank you for reaching out to us 2OrMoreCharacte, here is the way to check your data usage.
Unfortunatly that only shows the monthly total, what I'm looking for is more detail such as daily or even hourly. I know it's available to tier 1 so just need a way to get to it myself rather than phoning up every hour to ask.
Okay, I see what you are needing. Unfortunately that information is only available on the back end for troubleshooting, as a customer you won't be able to see that.
First of all why on earth not? It's hardly confidential. And second tell your support staff about it so they don't transfer peopole who call in asking about it, with the promise that there's a department who will be able to explain how to do it.