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How to check if email is being blocked

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How to check if email is being blocked

I am not receiving a password recovery email, and the company insists that the emails must be blocked by my internet service provider. The emails are not going into spam.

 

How do I find out if they are being blocked?  I get other emails from the same domain name, so that doesn't make sense.  The only ones I don't get are from the "do not reply @ ----.com" email

Expert

Re: How to check if email is being blocked

Call Comcast security and see if there is a blocking issue with that sender's domain--------------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329

Official Employee

Re: How to check if email is being blocked

Can you tell us the domain? Or send it to me in a Private Message?  Looking quickly, I don't see that we've blocked any password resets for your email address, but I'd like to be able to dig in a bit deeper if possible