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Home WiFi connection issue on mobile devices

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Frequent Visitor

Home WiFi connection issue on mobile devices

Currently have the Cisco DPC3941T.

Lately on our mobile devices the WiFi stays connected but the internet stalls.

Turning off Wifi and back on - on the device fixes.

Any ideas?

Current firmware is DPC3941_2.7p8s1_PROD_sey

Expert

Re: Home WiFi connection issue on mobile devices

Reset the device back to factory settings  (you will lose custom settings). There is a little hole on the back of the device at the top. Use a paperclip or similar tool to depress the switch for more than 10 seconds. If the Wi-Fi is still failing randomly, then I'd replace the device. 


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Frequent Visitor

Re: Home WiFi connection issue on mobile devices

Ok I did the factory reset this morning. Changed the name and password to what it was before. We'll see how it goes. Thanks for the suggestion.