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High latency to Cali game server

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High latency to Cali game server

Ever since the game servers for FF14 were moved to Cali, I've had extreme connection issues heading thru ntt networks. Is there a way to fix this since Comcast sets up where my connection goes thru?

 

Tracing route to 204.2.229.10 over a maximum of 30 hops


3 8 ms 9 ms 8 ms ae-202-sur04.tidwell.tx.houston.comcast.net [68.85.253.9]
4 8 ms 8 ms 8 ms ae-0-sur03.tidwell.tx.houston.comcast.net [68.85.246.197]
5 9 ms 9 ms 9 ms ae-60-ar01.bearcreek.tx.houston.comcast.net [68.85.245.201]
6 17 ms 16 ms 15 ms be-33662-cr02.dallas.tx.ibone.comcast.net [68.86.92.61]
7 14 ms 14 ms 14 ms be-12495-pe03.1950stemmons.tx.ibone.comcast.net [68.86.85.194]
8 14 ms 14 ms 15 ms ae-19.a01.dllstx09.us.bb.gin.ntt.net [129.250.66.29]
9 167 ms 171 ms 171 ms ae-3.r10.dllstx09.us.bb.gin.ntt.net [129.250.3.245]
10 15 ms 14 ms 14 ms ae-0.r23.dllstx09.us.bb.gin.ntt.net [129.250.5.5]
11 174 ms 179 ms 71 ms ae-8.r23.snjsca04.us.bb.gin.ntt.net [129.250.4.154]
12 183 ms 171 ms * ae-45.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.175]
13 173 ms * 184 ms ae-4.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.57]
14 178 ms 178 ms 182 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
15 174 ms 169 ms * 204.2.229.234
16 179 ms 172 ms 169 ms 204.2.229.10

Trace complete.

 

 

Expert

Re: High latency to Cali game server

With the BGP routing protocol it is the host that advertises the route. Contact NTT.



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I am a fellow customer, volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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Regular Visitor

Re: High latency to Cali game server

Attempts to contact them are a failure. They say they won't help you if you are not a customer. So, if the game company changed data centers months back, that would mean that the new data center would dictate where traffic goes to connect to the game server which would mean this isn't an issue on Comcast side. Is this an accurate statement?

Expert

Re: High latency to Cali game server

Yes.



I am not a Comcast Employee.
I am a fellow customer, volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!