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Turn off modem, router, and computer. If modem has a recessed reset button, push it. If it has a battery, take it out for a few minutes.
Now turn on the modem and let it settle on a signal. Then turn on the router and let it settle on a signal. Then turn on the computer, let it settle, and try to connect.
If that doesn't work, report back here. Someone else will help you.
Do not try to install any Comcast software on your Mac. It isn't needed.
If modem has a recessed reset button, push it. If it has a battery, take it out for a few minutes.
WIW, and not to muddy anything here, but an eMTA indeed has a recessed reset button. If it is used there really is no need to also remove the battery. That's what the button is for. It essentially disconnects the battery momentarily so the the modem can properly powercycle. The only time a battery really needs to be removed is if there is a hardware malfunction with the button.