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New Poster

HELP

I recently installed the xFi Wireless Gateway modem.  My printer (HP Office Jet Pro 6978) is not communicating with the computer (DELL) so I cannot print anything.  Is this printer COMPATIBLE with the new modem?  If not, please provide a list of COMPATIBLE PRINTERS!  THANK YOU!

Expert

Re: HELP

Is this with a WiFi connection ?



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New Poster

Re: HELP

yes

Expert

Re: HELP

Are you associating it with your home network's current WiFi broadcast name (SSID) and the WiFi network's current password / network security key ?



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New Poster

Re: HELP

yes

Expert

Re: HELP

If you have one, try using the set-up / installation disk that typically comes with printers or go to the HP website and download the installation software for your particular model and try it.



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New Poster

Re: HELP

I've tried to download the installation software several times at 123.ht.com/install with no luck in regards to connecting the communication to the computer.  

Expert

Re: HELP

https://support.hp.com/us-en/drivers/selfservice/hp-officejet-pro-6970-all-in-one-printer-series/828...



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New Poster

Re: HELP

Thanks for all your advice but nothing seems to work!

Expert

Re: HELP

Your welcome. Have you actually communicated with the HP tech support about the issue ?


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New Poster

Re: HELP

Yes, but after trying to understand the 'language barrier' and then being told I would be charged a $90 fee for "making the necessary corrections", I decided to try on my own.

Expert

Re: HELP

Fair enough. I've got nothing else, sorry. Perhaps somene else can chime in with a brainstorm. Good luck !


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